Privacy Policy

Pipeloo is operated by [LEGAL ENTITY NAME — TO BE COMPLETED], registered at [REGISTERED ADDRESS — TO BE COMPLETED]. For the purposes of this policy, "Pipeloo", "we" and "us" refer to this operator.

We collect information you provide directly, information generated by your use of the service, and information from services you choose to connect.

When you create an account, we collect:

• Name and professional email address
• Company name and role, if provided
• Authentication credentials (stored in hashed or tokenized form)
• Billing details, processed by our payment provider

• Agent configuration: ideal customer profile, targeting criteria, tone, offer and messaging instructions
• Campaign settings, prospect lists and pipeline status
• Usage logs, device and browser information, and technical diagnostics

When you connect your Linkedin account to Pipeloo, we access and process the data required for the agent to act on your behalf, which may include:

• Your Linkedin profile information and session or connection tokens
• Prospect profiles, public professional information and activity signals
• Connection requests, conversations and messages sent or received through the agent

We only use Linkedin data to provide the service you requested. You can disconnect your Linkedin account at any time.

Pipeloo's AI agents analyse prospect information, signals and conversation history to qualify leads, draft and send messages, follow up and hand over warm leads. This content may be sent to third-party AI model providers solely to generate outputs for your account. We do not use your private conversations to train general-purpose AI models.

• Providing, operating and improving the Pipeloo service
• Running your agents and campaigns on your instructions
• Managing your account, subscription and billing
• Security, fraud prevention and abuse detection
• Customer support and service communications
• Complying with legal obligations

We retain account and campaign data for as long as your account is active. After account closure, data is deleted or anonymized within a reasonable period, except where retention is required by law (for example, billing records). Retention periods: [TO BE COMPLETED].

We use industry-standard technical and organizational measures to protect data, including encryption in transit, access controls and restricted access to production systems. No system is perfectly secure, and we encourage you to protect your credentials.

We rely on trusted providers to operate Pipeloo, in categories such as:

• Cloud hosting and databases
• AI model providers
• Payment processing
• Email and customer support tools
• Analytics

A current list of subprocessors is available on request: [SUBPROCESSOR LIST — TO BE COMPLETED].

Depending on your location (including under the GDPR), you may have the right to access, rectify, delete, restrict or object to processing of your personal data, to data portability, and to withdraw consent at any time. You may also lodge a complaint with your local data protection authority.

Our website and app may use cookies and similar technologies for essential functionality (such as authentication), preferences and analytics. You can control cookies through your browser settings.

We may update this Privacy Policy from time to time. Material changes will be communicated through the service or by email.

For any privacy question or to exercise your rights, contact us at [CONTACT EMAIL — TO BE COMPLETED].